Welcome to HNC MART LIMITED. These Terms and Conditions govern your use of our website and the purchase of products from our UK smartphone store. By accessing our website, browsing products, or placing an order, you agree to be legally bound by these Terms.

HNC MART LIMITED operates as a trusted UK mobile retailer, providing customers with access to affordable smartphones in the UK and the latest mobile phones in the UK through a secure and user-friendly online platform.

These Terms are designed to clearly explain your rights and responsibilities, as well as ours, ensuring transparency and compliance with UK laws, including the Consumer Rights Act 2015 and the eCommerce Regulations.

If you do not agree with any part of these Terms, you must not use our website.

Company Information

Company Name: HNC MART LIMITED

Address: 14 Sandford Road, London, Eastham, England, E6 3QJ

Email: info@hncmart.co.uk

We operate as an online retailer specialising in smartphones and related products for customers across the United Kingdom.

Definitions

For clarity, the following definitions apply throughout these Terms:

• “We”, “Us”, “Our” refers to HNC MART LIMITED
• “You”, “Customer”, “User” refers to any individual accessing or purchasing from our website
• “Products” refers to smartphones and related accessories sold on our website
• “Website” refers to our online store and all associated pages
• “Order” refers to a purchase request submitted by you

Use of Our Website

By using our website, you confirm that:

• You are at least 18 years old or using the website under supervision
• You are legally capable of entering into binding contracts
• You will use the website only for lawful purposes

You agree not to:

• Use the website for fraudulent or illegal activities
• Attempt to gain unauthorised access to systems or data
• Introduce viruses, malware, or harmful code
• Interfere with website functionality or performance

We reserve the right to restrict or terminate access if misuse is detected.

Account Registration

To enhance your experience, you may create an account with HNC MART LIMITED.

When registering, you agree to:

• Provide accurate and complete information
• Keep your login credentials secure
• Update your details if they change

You are responsible for all activities carried out under your account.

If we suspect unauthorised use or misuse, we may suspend or terminate your account without prior notice.

Product Information and Availability

We aim to ensure all product listings are accurate, including descriptions, specifications, and images.

However, please note:

• Minor variations in colour or design may occur
• Images are for illustrative purposes only
• Manufacturers may update specifications without notice

All products are subject to availability. In rare cases, an item may become unavailable after an order is placed.

If this happens, we will inform you promptly and offer a refund or alternative.

Pricing and Payment

All prices displayed on our website:

• Are in GBP (£)
• Include VAT unless otherwise stated

We reserve the right to:

• Update prices at any time without notice
• Correct pricing errors before processing an order

Accepted payment methods will be shown at checkout.

Payments are securely processed through trusted third-party providers. We do not store full payment card details.

Order Acceptance and Contract Formation

When you place an order, you will receive a confirmation email acknowledging receipt.

Important points:

• This email does not constitute acceptance of your order
• A legally binding contract is formed only when your order is dispatched

We reserve the right to refuse or cancel an order if:

• Payment is not authorised
• There is a pricing or listing error
• The item is out of stock
• Fraudulent activity is suspected

If your order is cancelled, you will receive a full refund where applicable.

Delivery Policy

We aim to deliver orders within the estimated timeframe provided at checkout.

However, delivery times may vary due to:

• Courier delays
• Weather conditions
• Public holidays
• Incorrect delivery information

You are responsible for ensuring your delivery address is accurate.

If delivery fails due to incorrect details, additional charges may apply.

Returns and Cancellation Rights

Under UK distance selling regulations, you have the right to cancel your order within 14 days of receiving your product.

To qualify for a return:

• The item must be unused
• The item must be in its original packaging
• All accessories must be included

You must notify us within the cancellation period.

Refunds will be processed after inspection of returned goods.

Faulty, Damaged, or Incorrect Products

If your product arrives faulty, damaged, or not as described:

• Contact us as soon as possible
• Provide details and, where possible, photographic evidence

We will:

• Offer a repair, replacement, or refund

Your rights are fully protected under the Consumer Rights Act 2015.

Example: If your smartphone does not power on upon arrival, we will arrange a replacement or full refund.

Warranty and Manufacturer Support

Many products come with a manufacturer’s warranty.

Please note:

• Warranty terms vary by brand
• Warranty claims may need to be handled directly with the manufacturer

We will assist you where possible in facilitating warranty claims.

Limitation of Liability

To the fullest extent permitted by law, HNC MART LIMITED shall not be liable for:

• Indirect or consequential losses
• Loss of business, profits, or data
• Delays caused by third parties

Our total liability is limited to the amount paid for your order.

Nothing in these Terms excludes your legal rights under UK consumer law.

Intellectual Property Rights

All content on our website, including:

• Text
• Images
• Logos
• Product descriptions

is owned or licensed by HNC MART LIMITED.

You must not:

• Copy, reproduce, or distribute content without permission
• Use content for commercial purposes

Privacy and Data Protection

We are committed to protecting your personal data.

All data is handled in accordance with our Privacy Policy and UK GDPR requirements.

Third Party Links

Our website may contain links to external websites.

We are not responsible for:

• The content of third-party websites
• Their privacy practices

You should review their policies before engaging with them.

Fraud Prevention and Security

We take fraud prevention seriously.

We reserve the right to:

• Verify customer information
• Cancel suspicious orders
• Refuse service where fraud is suspected

This helps protect both our business and customers.

Termination of Use

We may suspend or terminate access to our website if:

• These Terms are breached
• Fraudulent or abusive behaviour is detected

Termination may occur without prior notice.

Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales.

Any disputes will be subject to the exclusive jurisdiction of the UK courts.

Changes to These Terms

We may update these Terms and Conditions at any time.

Changes will be posted on this page, and continued use of the website indicates acceptance of updated Terms.

Contact Information

If you have any questions about these Terms, please contact us:

Email: info@hncmart.co.uk

Address: 14 Sandford Road, London, Eastham, England, E6 3QJ